![]() Why is Homeowners Insurance So Important?Īfter spending a large sum of money, you want to maintain the value of your home. Many insurance companies offer homeowners policies, so it’s important to research before buying a policy so that you can be sure to get the best coverage for your expense. A homeowners insurance policy is a way to help protect this asset. It’s not only a place to live, but also an important asset. People spend hundreds of thousands of dollars, even millions, on their homes. Consumers Power also has a similar plan and I'm going to inquire about their plan to see how they handle things.One of the most common investments people make is a home purchase. Showing me the info on the Greenbacks did nothing but make me afraid that I'm going to pay you the $31 per month just to have you eventually come out and tell me you can't fix it or find parts and that all the money I have spent for supposed piece of mind was money spent for nothing. If it's new enough and repairable I will pay you to repair it if it breaks down. If your not going to repair it, I won't pay to have it covered. Or take model numbers up front and as appliances are replaced to tell me UP FRONT if it will be repairable or not. Why should I have to pay an "ADDITIONAL" $17.95 per month on top of the $30.95 per month that I'm already paying? If someone pays you money basically as an insurance policy when something breaks down DTE should repair it. If I'm paying for the Ultimate Protection plan my expectation is that when I need repairs DTE is going to repair it. is there anything else I can help you with?" At that point I realized she was not going to be of any assistance whatsoever. All Latricia had to say was "Well I'm sorry to hear you feel that way. If DTE is going to take my money to cover specific items shouldn't they document models #'s up front to tell me if you cover repairs on that model or not? Why would they not ask any info until they eventually come out and then tell me they can't repair it after taking money all the while. I then mentioned that I saw the info on the additional $17.95 for the Greenbacks Cash Option and had questions. She then said she would put it back through (whatever that means) and that I should see it on my next bill. She then said she did not see that I faxed any info, even though I'm looking at my fax confirmation that says it went through OK. She told me she showed I upgraded on 9/27, even though I upgraded the weekend prior and faxed the AAA info on 9/24. ![]() She doesn't listen and I had a difficult time being able to speak to explain my problem. I have worked in Customer Service for 36 years and she should not be on the front line speaking to customers with her phone skills. I was VERY dissatisfied with Latricia's customer service skills on the phone. Called back again and requested a call back and Latricia PRO #0106 called me back. on 10/17/18 I called, waited on hold for a VERY long time and was eventually dropped. On 10/1518 I was billed and did not see the discount and also noticed it still doesn't show the new plan that I upgraded to either. On 9/24 I called to ask how I get the AAA discount and was told to fax my AAA info to Mike Romeo at so I did and I have the fax confirmation to prove it. On the weekend of 9/22-9/23 I upgraded to the Ultimate Protection plan & noticed there was a 10% discount for AAA members.
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